- Below are the list of items that are not eligible for return:
- Free gifts
- Clearance items
- Items purchased from Expo
- Opened items
- A restocking fee of SGD10 will be applied for each return of non-defective items. The postage of delivering the parcel back to Offspring is solely borne by the customer.
- For bundles to be eligible for a return, they have to be returned to us in full. An individual item that was sold as part of a bundle or promotion will not be eligible for return.
- Returns are only eligible within 30 days after the products have been received by the customer. Any return requests after that period will not be eligible.
- All returns will be refunded within 7 – 14 working days upon receiving the returned items, and are verified to be in their correct order and original conditions.
- Refunds will be in the form of store credits that can either be used to make another purchase on www.offspringinc.com/sg or withdrawn to your personal bank account after.
- Store credit withdrawal can be requested via your profile page, and must be within 120 days from the date of purchase. The amount will reflect in your original payment method within 7 – 14 working days upon confirmation.
- Please note that no amendments to your order can be done after the order is placed. Hence, if there’s been a change of mind, proceed to request for a return here after receiving the parcel.
- If you have received a defective/damaged item, please contact us immediately at [email protected] within 3 days upon receiving the parcel/item. Necessary actions will be taken to remedy the situation after investigation. Our team may require evidence of the parcel/item, hence in the meantime, avoid using the defective product.
- Items purchased are not eligible for exchange. For defective/damaged items, please refer to our replacement policy.
- We offer purchase of trials for most of our products, and flexibility of choosing designs and sizes for our diapers. We encourage our customers to take advantage of these before making a full purchase.
Retail Store Policy
- For purchases made at other retail stores, kindly refer to the respective store’s policy on returns, replacements and exchanges.
- From time to time, Offspring may participate in events organized and run by third-parties hence, kindly contact the respective company for their policy.
*This policy is effective on Jan 1, 2019.
*The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.